Billing & Refunds

$49.99 per month, taken when you subscribe and then on the same date every month until you cancel. This is a recurring subscription, not a one-time purchase.

On your statement the charge appears as MISPRICEDHQ.COM, billed by Yushy Ventures LLC, the merchant of record. If you see a charge you do not recognise, that is us, and billing@mispricedhq.com will sort it out faster than your bank can.

Sign in, open your dashboard, and use the Cancel membershiplink under Manage subscription & billing. We will show you what you would lose and offer you a discount to stay, then a confirmation step. Decline both and you are cancelled. It works at any hour without talking to anyone, and nobody has to approve it.

Cancelling takes effect at the end of the month you have already paid for. You keep access until then, and the Discord role is removed automatically when the period ends. You will not be charged again.

Membership is a digital service delivered immediately: the moment your payment clears, the premium role lands on your Discord account and you can read every alert in the server. Because access is granted instantly and cannot be returned, payments are generally non-refundable once the billing period has started, including partial months after cancellation.

We do refund, without argument, in these cases:

• Duplicate charge. Billed twice for the same period, we refund the extra charge in full.
• Renewal you did not intend, caught early. Contact us within 72 hours of a renewal charge, having not used the server in that period, and we refund it.
• We could not deliver. If a fault on our side stopped you getting access for a meaningful part of the month, we refund or credit that time.
• Unauthorised use of your card. Tell us and we refund and close the account while you sort it out with your bank.

Outside those cases we may still offer a partial refund or credit at our discretion. Ask. We would rather resolve it than fight about it.

If something is wrong with a charge, email billing@mispricedhq.com first. We answer billing mail quickly and we can refund immediately, which a chargeback cannot do: a disputed payment is frozen for weeks while the card network investigates, and you get your money later than you would from us.

Filing a chargeback instead of contacting us, on a subscription you did authorise and used, is a breach of these terms. It ends your membership and bans the associated Discord and email from rejoining. Where a dispute is filed in bad faith we will contest it with the evidence below and may recover the payment and any dispute fees as a debt.

So that genuine purchases can be verified and mistakes corrected quickly, we record, for every membership: the date and time you accepted these terms and their version, the IP address used, your Discord account and username, the moment the premium role was granted, every alert channel you had access to, and the full billing history from Stripe.

If you dispute a payment, this is the record we provide to the card network.

Joining the waitlist saves a card and charges nothing. You are only charged if a place opens and we approve you, at which point the first month is taken from the saved card and your access starts immediately. You can leave the waitlist any time before that and nothing will ever be charged.

Billing: billing@mispricedhq.com. Anything else: support@mispricedhq.com. Include the last four digits of the card and the date of the charge and we can find it immediately.